Refund policy

Returns & Refunds Policy

Square Nail Collective

At Square Nail Collective, we curate objects inspired by craftsmanship, history, and timeless design. Whether vintage, salvaged, or newly made with old-world character, each item is chosen with care. If something isn’t quite right with your order, we’re here to help.

Return Window

We accept returns within 30 days of delivery.

To be eligible for a return:

  • Items must be unused and in original condition

  • Items must be returned in their original packaging

  • Proof of purchase is required

To initiate a return, please contact us at:

hello@squarenailcollective.com

Include your order number and the reason for your return. If your return is approved, we’ll provide instructions for sending the item back.

Items sent back without contacting us first may not be accepted.

Vintage & One-of-a-Kind Items

Some pieces offered by Square Nail Collective are vintage, antique, salvaged, or produced in limited quantities.

Because of their unique and often irreplaceable nature:

  • Exchanges are not available for vintage, antique, or one-of-a-kind items.

  • If a return is approved, a refund may be issued instead of an exchange.

  • Natural signs of age, wear, patina, and small imperfections are considered part of the character of vintage and salvaged goods and are not considered defects.

We strive to provide clear photos and accurate descriptions so you know exactly what to expect.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or incorrect, contact us within 2 days of delivery at:

hello@squarenailcollective.com

Please include:

  • Your order number

  • Photos of the item and packaging

  • A short description of the issue

We will work quickly to resolve the issue by offering a replacement, store credit, or refund, depending on the situation and product availability.

Return Shipping

Unless an item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note:

  • Original shipping charges are non-refundable

  • Your bank or credit card provider may take additional time to process the refund

Exchanges

Due to the nature of our inventory and supplier availability, exchanges are not always possible.

If you would like to exchange an item, please contact us and we will do our best to assist depending on product availability.

Order Cancellations

Orders may be canceled within 24 hours of purchase.

After this time, your order may already be in processing with our fulfillment partners and cannot be canceled.

Shipping & Fulfillment

Some items from Square Nail Collective ship directly from our supplier partners, which allows us to offer a wider selection of historically inspired goods.

Because of this:

  • Shipping times may vary depending on the item

  • Items in the same order may occasionally ship separately

We appreciate your patience as your items make their way to you.

Contact Us

For questions about returns, refunds, or orders, please contact:

Square Nail Collective
Email: hello@squarenailcollective.com